Celestial Crystals is filled with gratitude to have your support, and we're here to assist you every step of the way. We do not refund or accept returns or exchanges for change of mind under any circumstances, other than guarantees that cannot be excluded under Australian Consumer Law.

Returns and refunds will only be provided if a product is deemed faulty, different from what is described or not what was ordered, which you can choose between a refund, exchange or store credit.

Please allow 5 - 7 business days for your refund to appear in your account from the day it was processed. If your refund has been processed, and it does not appear after 7 business days, please contact your issuing bank.

If by chance your parcel happens to arrive damaged or broken, we sincerely apologise for any inconvenience caused. If your order arrives damaged or broken, please contact us immediately by emailing - help@celestialcrystals.com.au

Consumers do not have the right to request a refund on a sale item that has a fault if aware of the relevant fault prior to purchasing. A refund will not be provided for items sold with a fault, that has been indicated in our photos or within the description of our products.

E-Gift Cards cannot be returned or refunded. E-Gift Card purchases are non-refundable and cannot be exchanged for cash.

A purchase that has been made using an E-Gift Card as the payment method for an order, cannot be excluded from guarantees under Australian Consumer Law. If you paid for an order using an E-Gift Card a new E-Gift Card will be issued to your email for the value of the return or refund.