Frequently Asked Questions

General Questions

What types of crystals do you offer?

Do you offer wholesale?

Ordering & Payment

How do I place an order?

What payment methods do you accept?

Can I change or cancel my order after it has been placed?

How can I track my order?

I didn't receive my order confirmation, what do I do?

When will my order be shipped?

Shipping & Delivery

How much does shipping cost?

How long will it take to receive my order?

Do you offer international shipping?

I haven't received my shipping confirmation, what do I do?

How can I track my order?

I can't find my tracking number?

Refunds, Returns & Exchanges

What is your refund policy?

An item in my order arrived damaged, what should I do?

Product Information & Care

How do I choose the right crystal for me?

How should I care for my crystals?

Will I receive the exact crystal that is in the photo?

Are the crystals on your website real?